SERVICE & REPAIR

DOWNLOAD THE SERVICE REQUEST FORMHelp Us Expedite Your Service Thank you for choosing Backscatter. As fellow underwater shooters, we understand the importance of functional equipment when you’re on the other side of the world. We also know tight schedules. Our service time averages 3-4 weeks, but we will need your help to remain on schedule. To expedite your service please follow these instructions. Shipping Your Equipment for Service: 1. Fill out the Service Request Form and include it in your shipment. 2. Include proof of purchase if you feel your repair should be performed under warranty. 3. Carefully pack your equipment with extra padding inside a sturdy cardboard box. If your housing has a camera tray, please INCLUDE THE INTERNAL CAMERA BASE PLATE, as this is critical for testing. For the best results, please include your camera body as well. If you cannot include your camera, please call and ask to see if we have a test camera for your housing. Be sure to over-stuff the box with a few extra handfuls of packing material. External trays with handles are not required. 4. Do not ship flooded or damaged batteries of any kind. 5. Fill out and tape the Shipping Label to the box. 6. Insure the shipment for the replacement value of the equipment. 7. Ship to the following address; Backscatter Underwater Video & Photo Service Department 225 Cannery Row, Ste. C Monterey, CA. 93940 U.S.A Estimates and Scheduling: 1. We will email you a confirmation when your package is received and the service has been checked in. Please verify your contact info and service requests and contact us immediately with corrections. 2. Within 10 days we will email or call you with a FREE estimate. 3. Most repairs are shipped within 14 days from your estimated approval date. 4. Most return shipments will have a signature requirement to help ensure that your gear arrives safely. RUSH Service Options If your travel plans require faster service, we do have RUSH options. In addition to the steps above, please call us in advance to receive a RUSH service number. You will need to approve a “no greater than $xxx” ballpark estimate and provide a method of payment in advance. All extra RUSH fees will be quoted when you call. Warranty Repair Requests If you believe that your repair should be performed under warranty at no charge, please include a copy of your original proof of purchase and detail your problem on the Service Request Form. Is Your Service Complicated? If you have special requests or concerns that are difficult to explain in writing, please call us. We’ll record the details in our system and provide you with a Service Number. Please be sure to list this number on the form and shipping label. Shipping Expenses Our estimates are always free, but you are responsible for all shipping and insurance fees. Warranty Policy and Your Required Maintenance Never assume serviced items are dive ready! After a service, you must clean and prep ALL user o-rings as necessary prior to any use. Backscatter warrants our service and repair work under normal use for a period of 90 days from the date of receipt. Since flood-damaged equipment can develop unforeseen problems over time, we only warrant the parts we have replaced. The liability of Backscatter is limited only to the work we performed and the repair of this work. If the item is disassembled or modified our warranty will be void. Any Questions? If you have any questions regarding service schedules, maintenance tips, or warranty policies, please feel free to give us a call. DOWNLOAD THE SERVICE REQUEST FORM

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