RETURNS AND EXCHANGES?
Your satisfaction is our goal! Merchandise may be returned for a store credit or exchange within 10 days of your receipt of the goods. Merchandise must be in new condition, never immersed in water, and include all original packaging, accessories, and instruction material. Shipping fees, special orders, and items not meeting the above criteria are not returnable or may be subject to a 15% restocking fee. Contact us with your return request and we'll expedite a solution for you.
MISSING OR DAMAGED ITEMS?
Missing or damaged items must be reported within 2 days of receipt of your package. Save all boxes and packaging materials. Take photos of damaged boxes or items. Contact us immediately and we will assist you on the steps required to expedite your claim.
WARRANTY ON PRODUCTS AND SERVICES?
If you ever experience a problem with equipment purchased from Backscatter, contact us immediately. We'll help troubleshoot your problem and work as your advocate with the original manufacturer. New equipment is warranted by the original manufacturer. Used equipment and repair services are warranted by Backscatter to be free from defects under normal use for a minimum of 90 days from date of purchase. Please note service and repair warranty is limited to the parts and labor performed by Backscatter.