Your satisfaction is our goal! Merchandise may be returned for a store credit or exchange within 10 days of your receipt of the goods. Merchandise must be in new condition, never immersed in water, and include all original packaging, accessories, and instruction material. Shipping fees, special orders, and items not meeting the above criteria are not returnable or may be subject to a 15% restocking fee. Contact us with your return request and we'll expedite a solution for you.
MISSING OR DAMAGED ITEMS?
Missing or damaged items must be reported within 2 days of receipt of your package. Save all boxes and packaging materials. Take photos of damaged boxes or items. Contact us immediately and we will assist you on the steps required to expedite your claim.
WARRANTY ON PRODUCTS AND SERVICES?
If you ever experience a problem with equipment purchased from Backscatter, contact us immediately. We'll help troubleshoot your problem and work as your advocate with the original manufacturer. New equipment is warranted by the original manufacturer. Used equipment and repair services are warranted by Backscatter to be free from defects under normal use for a minimum of 90 days from date of purchase. Please note service and repair warranty is limited to the parts and labor performed by Backscatter.
We accept Visa, MasterCard, American Express, and Discover. We will only charge your card when your order is shipped. Shipments to addresses other than your credit card billing address must be approved by our fraud prevention department.
We accept Pay Pal payments to USA and Canada verified address. Please ask your salesperson for an expedited approval of your PayPal order. We currently do not support PayPal payments on our website.
For orders requiring wire transfer, please use this payment information. Be sure to include your order number in the reference section to avoid delays in processing your payment.
Account Name: Backscatter
Account Number: 6454888675
Routing Number: 121000248
Bank: Wells Fargo Bank, Monterey, California, USA
Reference: Your Order Number
NO TAX OUTSIDE CALIFORNIA
Orders shipped outside the state of California or picked-up at Backscatter East are not subject to sales tax. We are required by law to collect sales tax on orders shipped to any address within the state of California.
We regularly work with government agencies, non profits, and other tax exempt entities. Please confirm your tax exempt status with the state of California and contact us with your required documents for approval.
PRIVACY AND SECURITY
WE DO NOT STORE YOUR CREDIT CARD INFORMATION
Our on-line store uses industry-standard 128bit SSL encryption on all pages where personal information is required. Once your transaction is complete, we purge our in-house and web servers of your credit card information. Since we don't store your critical data, we have nothing to hack.
WE DO NOT SHARE YOUR CONTACT INFORMATION
We will never share your email address with any third party. Ever. We will also make it easy to opt-out of any email that we send direct to you.
WE DO NOT SHARE YOUR BUYING HISTORY
Customer data mining has become a new industry. We will never sell or share your personal purchasing history to marketing companies. We consider your purchases at Backscatter to be just between you and us.
USE UNIQUE PASSWORD FOR EVERY SITE YOU VISIT
We encrypt your user name and password on our servers. However, we strongly encourage you to use a unique and complicated password for every site you visit. Use an application similar to 1Password which will increase your security with strong unique passwords for all your accounts and keep your important information encrypted and secure.
BACKSCATTER UNDERWATER VIDEO & PHOTO WEST COAST HEADQUARTERS / INTERNATIONAL SHIPPING
225 Cannery Row, Monterey, California 93940 USA
SKYPE: backscatter_west EAST COAST SHOWROOM
16 Manning Street, Suite 103, Derry, NH 03038 USA